1. Introduction

This Privacy Policy explains how Aesthetics by Clouds collects, uses, discloses, and safeguards your personal data when you visit our website, make an enquiry, or use our services.

2. What Personal Data We Collect

Full name, email address, phone number, health or medical information, payment details, communications via WhatsApp, direct messages, or contact forms, preferences or feedback.

3. How We Collect Your Data

Contact or booking forms, newsletter sign-up, direct communication (WhatsApp, DMs, email), appointments or consultations, paper forms, website cookies or analytics.

4. Why We Collect Your Data

To respond to enquiries or bookings, deliver services, process payments, comply with legal obligations, marketing (if opted in), and improve services.

5. Our Legal Basis for Processing Data

Consent, contract, legal obligation, and legitimate interest.

6. How Long We Keep Your Data

We keep data for up to 6 years from the last interaction.

7. How We Protect Your Data

We use secure, encrypted systems and restrict access to authorised personnel only.

8. Sharing Your Data

We may share data with booking systems, marketing platforms, payment processors, analytics tools, or medical/insurance professionals (as required).

9. Your Rights Under GDPR

You have the right to access your data, correct information, request deletion, withdraw consent, object to processing, and complain to the ICO.

10. Cookies

We use cookies to improve your experience. You can manage these via browser settings.

11. Policy Updates

We may update this policy. Changes will be posted here.

Privacy Policy